FAQ

Creating an account on Spacium is simple. Download the Spacium app or website and click on sign up. Please note that you can sign up via apple, google and facebook accounts as well.

Kindly contact [email protected] and one of our representatives will respond to your request within 24 hours.

You can change password by clicking on your profile, choosing the settings option and then proceeding with change your password option.

You can add multiple addresses to your Spacium account on the checkout page before proceeding ahead with payment. You can also view your addresses on your profile page.

OTP is a one-time password that will be received to your email/phone when you sign up for an account on Spacium.

There is no financing plan. We accept Cash, Check, Visa, MasterCard and Discover.

There is no financing plan. We accept Cash, Check, Visa, MasterCard and Discover.

Read our return and exchange policy.

Read our delivery terms and conditions.

During checkout, simply choose the delayed delivery option and schedule a date according to your convenience.

To cancel your order, you can go to my orders page, select, and cancel the order you do not wish to receive. Please note that orders can’not be cancelled after they have been shipped for delivery.

Yes, Spacium offers same day and next day delivering depending on your location. Check same day and next day delivery eligibility. Furthermore, you will also be notified of your eligibility during checkout.

Spacium has a minimum order value of a hundred dirhams.

All the team at Spacium are vaccinated and conduct regular testing. We also work with partners who take safety and sanitization very seriously.

Your Spacium reward points can be used during purchase to avail discount on the products. The more sawdust points you collect, the more benefits will be available for you via the Spacium rewards program.

Spacium reward points can be viewed on your account profile page as well as during checkout.

You can reach Spacium by emailing via [email protected] , if we will have live chat or call details need to be mentioned here.

A language icon will be present on the top corner of the screen through which you can switch to either Arabic or English based on your preference.

You can search for a specific item using both our search bar and advanced filters option.

You can fill the suggestion form available on our platform and we will do our best to have it in stock for you.

You can fill the suggestion form available on our platform and we will do our best to have it in stock for you.

In case of an amount being refunded to you, it can be kept in the Spacium wallet and used for a future purchase. If you have received a Spacium shopping voucher, the amount will also be debited into your wallet.

Spacium accepts apple pay, Mastercard, visa, American Express.

Three to five cards can be added to the Spacium account.

Spacium has partnered with Tabby that offers easy installment in 4 payments.

You can reach the Spacium team on [email protected] and they will arrange for your refund to be made back to the card. Please note that this may take upto 14 days.

Each product has a view in AR option available. Simply click on that which will open your mobile camera and help you place the product in the space you are filming. Please note that AR feature is only available for app.

The product comparison feature allows you to compare multiple products at the same time on the same screen with all the visuals and details side by side.

You can find the advanced filters icon on the top right of your app/web screen which looks like .With the advanced filter, you can shop with specific details.

Spacium has partnered with Tabby that offers easy installment in 4 payments.

Detailed Product categories are available on the homepage of both app and web.